Subject: Tech Support Candidate - Mohd Ahmad
From: Mohd Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 23 Jul 2022 01:28:18 -0400

Tech Support
Test

Name

Mohd
Ahmad

E-mail

[email-masked]

Phone Number

(+91) 8052665569

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Wns

Associate-ops

25th july

18,000

Previous
Employer 1

Wipro

Associate

30th march

15,000

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Open a new tab and check to see if you can load
another website like google.com or mozilla.org.If you can open another site,
skip down to The problem only happens with certain websites.If you can't open
another site, continue on to the next step.Launch another browser,
like Internet Explorer or Microsoft Edge, and try to open the site you were
having problems with.If the site works in another browser, see The problem only
happens in Firefox.If the site doesn't work in another browser, check out The
problem happens in all web browsers.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Swipe down
from the top of the screen.Touch and hold Bluetooth .Tap Pair new device. If you
don't find Pair new device, check under "Available devices" or tap More.
Refresh.Tap the name of the Bluetooth device you want to pair with your
device.Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

The key requirements are:

1 - Detail knowledge about the product / services you offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor

On a scale of 1 - 5 please rate your fluency in
spoken English

4