Subject: Trainer Candidate - DEBAPRIYA NATH
From: DEBAPRIYA NATH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 22:10:12 -0400

Tech Support
Test

Name

DEBAPRIYA
NATH

E-mail

[email-masked]

Phone Number

(91) 8787577461

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 20, Gurugram

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

ASHOK LEYLAND

DEPUTY
MANAGER

24/04/2021

52000

Previous Employer 2

NA

NA

NA

NA

If Selected, how much time do you need
to join?

10 DAYS

Please briefly
describe your work experience specifically in Quality?

I HAVE
WORKED FOR ASHOK LEYLAND IN AFTER MARKET SERVICE. AREAS I WORKED ARE:

1. PRISM

2. GEMBA

3. 6 SIGMA

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

When I was posted in Himgiri Automobiles, Sidhrawali, Haryana
I found out that the dealership persons are not following the PRISM process
inline to the company norms. They will change the ROTs as well as leave the job
card open and fill it up after the vehicle already departs from the dealership
end. Also I found the total time allocated to the ROTs are way longer than the
total time the vehicle use to be in the dealership end. All these small small
changes I made in terms of quality by system changes or manual process
manipulations. These was one of the most difficult situation for me since it
cost almost 12 lakhs to the dealer in the next audit.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service may create a good sale but
a great customer service make customer feels hospitable, owness and also related
to the company which in terms helps in creating a good brand value and hence
enhance the business.

What according to you makes you a
good candidate for this position?

I feel someone who has
already worked in various regions and fields and who understand the parameters
which depends upon the personal who is following the process. Someone who is
capable enough to manipulate things when situation is out
positioned.

On a scale of 1 - 5 please rate your fluency in
spoken English

5