Subject: Trainer Candidate - Saurav Chowdhury
From: Saurav Chowdhury <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 12:24:28 -0400

Tech Support
Test

Name

Saurav
Chowdhury

E-mail

[email-masked]

Phone Number

(91) 9748043468

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Noida sector 122

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Team Lead, Quality

1st October

50,000

Previous Employer 1

No broker

Unit head

July

25,000

Previous Employer 2

Concentrix

Senior quality
analyst

March 2020

20,000

If Selected, how much
time do you need to join?

60 days

Please briefly describe your work experience specifically in
Quality?

I have a total experience of 6 years and out of
that 3 years In a lead role . I am also a green and yellow belt certified
candidate .

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult situation if I have to phrase is handling
people who are casual in their approach and not serious in their job which you
see a lot in Bpo/ Kpo industry because of its dynamic nature . You really have
to put extra effort for them, put reviews in , follow up and chase people to get
the job done .

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

You can
definitely arrange a good customer service by making the product with less scope
of error but great customer service can be achieve with a great customer centric
policies and always prioritising the customer needs and understanding customer
VOC. Not to mention have a great team who can handle and understand the customer
and put a framework based on the customer VOC and always try to improve the
services to meet the customer requirements

What according to
you makes you a good candidate for this position?

I am
positive person who has a vast experience in leading different team and working
in different process . I have worked with different types of customer base which
made me understand their expectations out of the industry. I have a passion and
desire to always complete all tasks within deadline and always priorities work
over anything .

On a scale of 1 - 5 please rate your
fluency in spoken English

5