Subject: Trainer Candidate - Sandeep Yadav
From: Sandeep Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 12:00:11 -0400

Tech Support
Test

Name

Sandeep
Yadav

E-mail

[email-masked]

Phone Number

(+91) 9983346698

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mahaveer enclave

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

GSL associates

GIS engineer

Current

20000

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

15 days

Please briefly
describe your work experience specifically in Quality?

I have
worked in BPO sector in 2017 in FLIPKART PROCESS JAIPUR for 6 months as a
support staff on field.

Have you worked as a Quality Manager in
a Call Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

I have experienced in staff support the most difficult
situation, when there was big billion days sale in FLIPKART PROCESS and I had 56
people in my team whom I managed to take all the calls in the sale.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

Good customer service is when
you just solve the issue of any customer but the best service is when the
customer gives you appreciation.

What according to
you makes you a good candidate for this position?

The on
field experience.

On a scale of 1 - 5 please rate your
fluency in spoken English

4