Subject: Trainer Candidate - Pawan Sharma
From: Pawan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 11:39:20 -0400

Tech Support
Test

Name

Pawan
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8588852881

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New Delhi

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

JBM

Dy. Mgr

100000

Previous Employer 1

Metso

Sr. Er.

60000

Previous
Employer 2

Nmpl

Er.

32000

If Selected, how much time do you need
to join?

30 days Max.

Please briefly
describe your work experience specifically in Quality?

https://www.linkedin.com/in/pawansharma1980

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Zero Defect Quality , Export Quality for Export , Human error
in Maintaining Quality , Single Part Flow.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good - Meets Expectation of Customer  but Great
Customer service - Wow Factor coming coming in Customer Satisfaction , Meets
Above Expectation of Customer before Customer Demand. ( proactive approach for
Customer Satisfaction )

What according to you makes you a
good candidate for this position?

Expertise in Customer
Handling and Satisfaction Actions for Customer Delight..

On a
scale of 1 - 5 please rate your fluency in spoken English

4