Subject: Trainer Candidate - Rohit Chaudhary
From: Rohit Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 07:11:53 -0400

Tech Support
Test

Name

Rohit
Chaudhary

E-mail

[email-masked]

Phone Number

(+91) 9410482598

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ncr

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Bardwood

Asst. manager

May
30

53500

Previous Employer 2

If Selected, how much time do you need
to join?

Immediately

Please briefly
describe your work experience specifically in Quality?

4/5in
quality

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

Yes

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

In my difficult situation i have seen so many situations like
quality of the call is not upto the mark so i have to warn an employee in first
attempt and then i have to retrain him if still he/ she is not improving. If
still i am not seeing much difference in the quality i have to inform to senior
person or take the call depend on the situation.

What according to you
is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good is you are trying your best in your place and
great is when you try your best and customer is satisfied with your service.

What according to you makes you a good candidate
for this position?

Who is serious and have responsibilities in
personal life.

On a scale of 1 - 5 please rate your fluency in
spoken English

4