Subject: Trainer Candidate - Jyoti Pundir
From: Jyoti Pundir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 06:44:14 -0400

Tech Support
Test

Name

Jyoti
Pundir

E-mail

[email-masked]

Phone Number

(91) 8010003949

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi(Malviya
nagar)

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Adobe

SME

57,755

Previous Employer 1

Dell international

technician,
technical support

Dec 1st,2021

42,000

Previous
Employer 2

Arvato Bertelsmann

Customer Service
Executive

29th June,2012

18,000

If Selected, how much time do you need
to join?

1 month ,as notice period in current organisation
is for 30 days.

Please briefly describe your work
experience specifically in Quality?

•Worked as coach to support
the focus group to guide technicians on how to achieve scores -with the best
customer handling skills while maintaining quality on a call.

•Worked in a pilot team for a new database launched and for a dispatch
automation tool (work and provide feedback to enhance the tool with new
ideas.)

-•Help report bugs to our QA team and work with the QA & Engineering teams
to resolve customer issues as soon as possible.

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

-Performance problems are the major problem always going to be
a concern for any manager as

managers have the tricky job of finding the balance between getting the results
they need and not damaging any relationships with their team members in the
process.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

As the word
describe itself If something is GOOD, you must convince and sell it to others.
If something is GREAT, people will automatically flock to it.

In reference to customer service-

Good customer service is when you order something and you get it as per your
expectations.

However, Great customer service is when it goes beyond
expectations.

What according to you makes you a good candidate
for this position?

I'm confident that I can bring this type of
success to this position. I am confident that I am a good fit for this position
for several reasons, but most specifically because of my dedication to going
above and beyond in a job. I am committed to learning any new skills on my own
to succeed in this role.

1-A Quick Learner

2-Attention to Detail

3-Analytical

4-Good Coaching and Communication Skills.

5-Empathize

6-Smart work and efficiency.

7-focus on achieving the target.

On a scale of 1 - 5
please rate your fluency in spoken English

4