Subject: Trainer Candidate - Rahul Somra
From: Rahul Somra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 05:36:53 -0400

Tech Support
Test

Name

Rahul
Somra

E-mail

[email-masked]

Phone Number

(+91) 7073520968

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Prestige Group

IT
Manager

24/03/2022

50000 INR

Previous Employer 2

Durapid Technologies

Web
Designer

078/02/2019

12000 INR

If Selected, how much
time do you need to join?

Immediately

Please briefly describe your work experience specifically in
Quality?

I have audited my employees' work and created
quality measurements to track improvement in products for better customer
success in the field of FMCG Sales. Created reports and documented them with
issues for fixing. Worked with the development team of the ERP to gain more
insights into the business and improve an existing product.

Have
you worked as a Quality Manager in a Call Center/Customer Service/BPO
Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

The most difficult part in my job was to train the employees
in a certain way to present the products of our company which can perform better
in the market. Along with the role of IT Manager I had to make our employees
aware about the ethics of the corporate relations. But, It was a quite rewarding
experience for me as I also get to know their issues and had resolved
them.

What according to you is the difference between good
and great customer service. (Explain in 4 - 6 sentences)

Good
Customer service means we will eventually solve the customer queries after he
called us but what makes a service great is taking a few extra steps to make our
customers valued. They need to feel that we listen to them what they are
conveying to us, value their time, and should have a pleasant attitude along
with providing knowledgeable and resourceful resources.

We should take things a step further to exceed, rather than just meet
expectations attitude.

What according to you makes you a
good candidate for this position?

My skill set is a perfect
match for the job requirements. In particular, my sales skills and managerial
experience make me an ideal candidate for the position. For example, at my last
job, I managed a sales team of five employees along with the IT Department, and
we had the top sales record of our company in the city located. I can bring my
successes and experiences to this job.

On a scale of 1 - 5
please rate your fluency in spoken English

5