Subject: Trainer Candidate - Guneet Arora
From: Guneet Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 03:02:52 -0400

Tech Support
Test

Name

Guneet
Arora

E-mail

[email-masked]

Phone Number

(+91) 8630233515

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Ghaziabad

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VLCC Healthcare Ltd

Slimming Head

Currently
working

40k

Previous Employer 1

Previous
Employer 2

If Selected, how much time do you need
to join?

10 days

Please briefly
describe your work experience specifically in Quality?

Client
Follow up and tele calls

Data and sales

Team handling

Client consultations

Front office handling

Diet provision to clients

Health consultant

Wellness counsellor

Have you worked as a Quality Manager in a Call
Center/Customer Service/BPO Environment?

No

Please tell us below in 300 - 500
words about the most difficult situation in your experience as someone who is
responsible to manage and bring improvements in quality of your team

Most difficult is when your staff leaves and you have to
manage the things as customer wants the same face which he/she is connected to
and he/she leaves the centre

What according to you is the difference
between good and great customer service. (Explain in 4 - 6 sentences)

Good is average where we need to push sales and great is when
customer says wow and willing to purchase your products and also it comes from
his heart not any sales pressure required

What according to
you makes you a good candidate for this position?

Previous
experience and my skills

On a scale of 1 - 5 please rate your
fluency in spoken English

4