Subject: Tech Support Candidate - Vandana Verma
From: Vandana Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 22 Jul 2022 00:35:30 -0400

Tech Support
Test

Name

Vandana
Verma

E-mail

[email-masked]

Phone Number

(91) 7082430540

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Roshanara road, Delhi 110007

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware -
Basic
O365

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Progressive Infovision Pvt ltd

Desktop Support Engineer

22-07-2022

21,566

Previous Employer 1

Neelkanth Polymer Pvt ltd

Mis
Executive

8-01-2020

15,200

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

If we get an error while entering the website
link in url.

We first check for link if it is correct or not.

If it is correct then we check for internet connections and then check for proxy
settings.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First open bluetooth in phone then turn on
Bluetooth device and after then we will check for available Bluetooth
connections in phone.

Select the device we want to connect then click on connect button.

What
according to you makes you a good candidate for customer service or technical
support job?

Our concepts should be clear so we can make user
understand in better way

Listening user carefully is must and and resolve their issue as they are facing
problem.

On a scale of 1 - 5 please rate your fluency in
spoken English

4