Subject: Tech Support Candidate - Bhavya Kushwaha
From: Bhavya Kushwaha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 13:11:46 -0400

Tech Support
Test

Name

Bhavya
Kushwaha

E-mail

[email-masked]

Phone Number

(91) 8279646110

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Muzaffarnagar

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Before you restart or shut down your device, make
sure to save all necessary work to prevent data loss.Then Restart My Device Many
basic problems can be solved simply by restarting your device. This clears
caches, and forces the device to re-load the program or web page you may be
having issue with, rather than use something that may be partially wrong.After
rebooting, check if you are still having the same problem again. Many times,
this is all that's needed to fix issues you may have Make Sure the Internet
Connection Works then Search On google What You want  Make sure search results
load properly.If searching doesn't work, then there's reason to believe that
you're not connected to the Internet. Fix the connection issue before
proceeding.Then Check if the Website is Down for Everybody or Just
Me.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly, Put the speaker in pairing mode then
hold a Bluetooth button. Switch -on Bluetooth on mobile phone connect.Tap Pair
new device. If you don't find Pair new device, check under "Available devices"
or tap More. Refresh.Wait for the phone to connect  and Play
music.

What according to you makes you a good candidate
for customer service or technical support job?

According
to my opinion "Customer First" is a mantra for any Organisation to suceed in its
business.Being responsive with positive attitue, taking accountability &
ownership, understanding Customer issues as a partner and providing proactive
cost effective and best solutions towards the problems before the Customer
realizes would definitely differentiate you from others.Quick  response , We
identified customer need & wants, keep always smiling , Attitude, Well Dress
, given proper to the point  answer ,  always work positive  , time
management ,flexible ,organize work.And my technical support Job I have always
been fascinated by technology, and I enjoy working with people. It's my hobby to
solve the customers' issues, and I enjoy troubleshooting other's issues.I want
to use my technical know-how to directly solve issues customers are having. I
want to be the person that makes life easier and more enjoyable for folks who've
run into a problem.I have Keen knowledge Coding ,data algorithm ,Networking so i
Believe solve problem easily.

On a scale of 1 - 5 please rate your
fluency in spoken English

4