Subject: Tech Support Candidate - Aditya Kanojiya
From: Aditya Kanojiya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 11:17:17 -0400

Tech Support
Test

Name

Aditya
Kanojiya

E-mail

[email-masked]

Phone Number

(+91) 6392927923

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kanpur

Which best describes
your Technical Support capabilities

I don't have experience or
skills for Technical Support

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly, i save all necessary work to prevent
data Loss. Then i restart the devices. This way clear Caches, and forces the
device to re-load the Program or web page you may be having issues With. After
rebooting if you have again same Problem come. Then check internet connectivity
Works properly or not. Then search on google What you want with google. Make
sure search Load properly. If searching doesn't work, then there's reason to
believe that you're not connected to the Internet. Fix the connection issue
before proceeding. Check if the Website is Down for Everybody or Just Me. search
on google isup.me On this site, type in the website address you're having
problems reaching site up or site down. So that's all about
troubleshooting.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First open
Put the speaker in pairing mode Switch on the speaker and long press the
Bluetooth button on the device. Go to settings in our phone (both Android and
iOS) and select the Bluetooth settings option. then switch-on Bluetooth on
mobile Device. Wait for the phone to connect. If you don't find Pair new device,
check under "Available devices" or tap More. Refresh. Then connect to speaker to
mobile device.

What according to you makes you a good candidate
for customer service or technical support job?

In my
opinion "Customer First" is a mantra for any Organization to succeed in its
business. Being responsive with positive attitude, taking accountability &
ownership, understanding Customer issues. So, i always give a good response to
my customers and i always connect with customers and check customer feedback
also because this is a good tool for measuring services. And technical support
job, I have always been fascinated by technology, and I enjoy working with
people. It's my hobby to solve the customers' issues, and I enjoy
troubleshooting other's issues. I also come a technical background So, i believe
gave my best performance in any organization. My technical skills include
coding, data algorithm, computer networking so i can easily understand customer
issues solve easily.

On a scale of 1 - 5 please rate your
fluency in spoken English

3