Subject: Tech Support Candidate - Jhilik Sur
From: Jhilik Sur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 05:19:37 -0400

Tech Support
Test

Name

Jhilik
Sur

E-mail

[email-masked]

Phone Number

(91) 8777633296

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Kolkata

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Tech Mahindra

Service Desk Engineer

5th September
2022

35k-37k

Previous Employer 1

Tata consultancy services
limited

Senior process executive

21st December 2021

26-29k

Previous Employer 2

Wipro limited

Process
executive

15th March 2019

10k

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First I’ll check if my computer is connected to
wifi or not. If it is connected and still getting error I will enable cookies
first and again try. If it is giving me advanced option I will try to open it
from advanced link. If still not opening I’ll try with different
browser.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on bluetooth speaker-> Setting from
phone-> click bluetooth-> turn it on-> search for available devices and
connect it to specific bluetooth speaker

What according to
you makes you a good candidate for customer service or technical support
job?

Active listening and then understanding the problem which the
customer is facing will do it all

On a scale of 1 - 5
please rate your fluency in spoken English

5