Subject: Tech Support Candidate - Akash Kumar
From: Akash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 03:30:11 -0400

Tech Support
Test

Name

Akash
Kumar

E-mail

[email-masked]

Phone Number

(+91) 8521455953

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

dabri mod janakpuri
south

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
sql

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

cs datamation research
services pvt ltd

operation executive

07/06/2022

22000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

firstly
we have to open new tab and check to see that we can load another website like
google.com, mozilla .org.

if you can't open another site continue on to the next step. Launch another
browser , like internet explorer or microsoft edge, and try to open site you
were having problems with if the site work in another browser ,the problem only
happens with certain website .

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

01;- Open Bluetooth on both devices and pair
with device you can easily connected with speaker.

What according to
you makes you a good candidate for customer service or technical support
job?

"Customer First" is a mantra for any organization to succeed
in its business . I follow this mantra. Being responsive with positive attitude,
taking accountability and ownership, understanding customer issues as a partner
and providing proactive cost effective and best solutions towards the problems
before the customer realizes would definitely differentiate you form other.

On a scale of 1 - 5 please rate your fluency in
spoken English

3