Subject: Tech Support Candidate - VIKAS SINGH
From: VIKAS SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 21 Jul 2022 02:18:56 -0400

Tech Support
Test

Name

VIKAS
SINGH

E-mail

[email-masked]

Phone Number

(+91) 9616845141

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

LUCKNOW

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

PGCIL

GET

24/04/2020

18000

Previous Employer 2

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly troubleshooting the network issue . if
still having same problem clear the cache data then restart my pc before this we
have to saved my data.

if still getting same problem check internet connection ,some times we are
connected with network but can't open desired site .so at that time we have to
contact our internet service provider. This type of issue also came in previous
company.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step1 :Open my mobile setting and open
Bluetooth

setting there will option to add device before this make sure Bluetooth must be
switched on. Then start paring or searching new device after getting device name
click ok to connect. if any problem then simply restart my mobile and do the
same things again .It will definitely connect to Bluetooth

What
according to you makes you a good candidate for customer service or technical
support job?

I am technically good to solve issue. I have
patience until I resolve the problem, Polite and humble behavior to talk with
customer and listen there problem seriously.

On a scale of 1 - 5
please rate your fluency in spoken English

4