Subject: English Language Test - Jasmeet Kaur
From: Jasmeet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 08:55:00 +0000

Foreign Language
Screening Test

Name

Jasmeet
Kaur    /  (91) 7017877027    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I am sorry for the trouble caused to you. Please do not worry, I
will definitely help you in this regard. On checking the details, I want to tell
you that due to incorrect address, the courier partner was unable to deliver
your order so I would request you to place a fresh order with correct
address.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

I am
sorry for the trouble caused to you. Please do not worry, I will surely assist
you in this regard. I would like to inform you that as per the brand policy, the
product will not be able to return or replace after completing the installation
but do not worry, we wil take it as a feedback and will try that you should not
face any kind of trouble in future.