Subject: Tech Support Candidate - santwana Tripathy
From: santwana Tripathy <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 07:24:24 +0000

Tech Support
Test

Name

santwana
Tripathy

E-mail

[email-masked]

Phone Number

(91) 9717718232

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

gaziabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NIIT

Network Analyst

DEc 2012

35000

Previous Employer 1

AT&T

NEtwork
Engineer

7th jan 2010

28000

Previous Employer 2

css corp

Tech
support

12 sept 2009

24000

In your past
experience you have (select all that applies)

Interacted
with customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1 You need to check the connectivity of the
system .

step 2 If the internet is working then check the other site . If they are
working fine then the issue  might be with the NDTV site. If Network is not
there then you need to check with the router which is connected with your
system.

step 3: If router is not working then reboot the router and connect again. If
still the router is not working you need to check with the service provider.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

step 1 : Turn on the bluetooth option from the
phone and turn on the speaker.

step2: search for the near by devices  in phone which can be connected through
Bluetooth.

step 3: Click on the speaker name and connect both the devices.

What
according to you makes you a good candidate for customer service or technical
support job?

Good listening skill

patience

Smart work

On a scale of 1 - 5 please rate your fluency in
spoken English

3