Subject: Tech Support Candidate - Avanish Keshari
From: Avanish Keshari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 07:15:23 +0000

Tech Support
Test

Name

Avanish
Keshari

E-mail

[email-masked]

Phone Number

(+91) 7011894473

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Laxminagar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Sybex Support Services Pvt Ltd

technical Support
executive

27Jan 2020

20000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Steps are as follows:

1: First check internet connection of the system.

2: Check the error message if found.

3: Google the error message for the solution.

4: Clear cache and cookies files.

5: Restart the browser.

6: Try using another browser.

7: Call costumer support.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Steps are as follows:

1: Switch on the Bluetooth speaker.

2: Turn on Bluetooth of mobile phone.

3: Search the Bluetooth speaker name in the list.

4: Try to pair the Bluetooth speaker to the mobile phone.

5: Bluetooth connected successfully.

What according to you makes you a good candidate
for customer service or technical support job?

I believe
that I am the best candidate for customer service and support because of my

immense customer service and management experience. I have a passion for success
and goal oriented demeanor that would push me to accomplish my given task. I
feel that my previous work experience proves that.

On a scale of 1 - 5
please rate your fluency in spoken English

3