Subject: Tech Support Candidate - Harjinder Singh
From: Harjinder Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 05:57:48 +0000

Tech Support
Test

Name

Harjinder
Singh

E-mail

[email-masked]

Phone Number

(+91) 9779631149

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

bathinda

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Net Business Solution

Sr Facility
Management Engineer

14/07/2021

20000

Previous
Employer 2

INCA infotech

Sr Engineer

31/10/2015

8000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly I would check my internet connection, Is
my internet well connected, it could be a WIFI device, ethernet cable, dongle,
etc. after I will check my browser setting according to error or change the
browser for testing. then it would be final that issue from the concerned
website, that could be esclate to team for rectification .

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1. Firstly switch on the BT speaker and put that on Bluetooth
mode from the Mode switch,

2. I will enable my mobile Bluetooth and search for the device.

3. Click on the visible name of my BT speaker and the device will be paired,

What according to you makes you a good candidate
for customer service or technical support job?

I am a
good listener and good at adapting to new things, which makes me the perfect
candidate for customer support.

On a scale of 1 - 5
please rate your fluency in spoken English

3