Subject: Tech Support Candidate - Ajay Pandey
From: Ajay Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 05:56:54 +0000

Tech Support
Test

Name

Ajay
Pandey

E-mail

[email-masked]

Phone Number

(91) 8081433841

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Lucknow

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
VMware, Hyper V and Azure cloud.

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL technologies

Analyst

2nd September
2022

18k

Previous Employer 1

N/A

Previous
Employer 2

N/A

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1-Refresh the web Page.

2-Check the Internet connection.

3-Make sure JavaScript is enabled.

4-Check and make sure if cookies are enabled.

5-Clear browser cache.

6-Check the browser's supported version.

7- Check the proxy settings.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First of
all open Bluetooth of your phone and turn on the speaker after pairing with your
phone and speak it will automatically get connected and will show in your phone
with name of your Speaker.

What according to you makes you a
good candidate for customer service or technical support job?

I have been working in HCL since 3 years as Technical support
Engineer for Swidish clients with proper interaction and have worked on all
technology which is required for this job.

On a scale of 1 - 5
please rate your fluency in spoken English

4