Subject: Tech Support Candidate - Harsh Verma
From: Harsh Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 20 Jul 2022 05:39:57 +0000

Tech Support
Test

Name

Harsh
Verma

E-mail

[email-masked]

Phone Number

(+91) 9873259583

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Shakarpur

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Associate

31 July

20,000

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

These are the steps I will follow.

1.I will check the internet connection.

2.I will check the Domain if I am using correct or not.

3.I will clear all cache and cookies from the browser.

4.Restart the browser.

5.Search Domain again with correct address or IP.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1.Start the
bluetooth device of the speaker.

2.Turn on bluetooth in our Phone.

3.Start the searching for available Devices.

4.Once searched find the correct name and start connecting the speaker.

5.Fill the required password.

6.Speaker will get pair.

What according to you makes you a
good candidate for customer service or technical support job?

I have a past experience of handling angry or anxious customer
about product and provide them support calmly after analysing the problem they
are facing.

I am team player works along with the team as per the business requirement of
the company.

I am confident about my decisions and take full ownership of it.

On a
scale of 1 - 5 please rate your fluency in spoken English

4