Subject: Tech Support Candidate - Prince Chaturvedi Prince
From: Prince Chaturvedi Prince <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 11:50:07 -0400

Tech Support
Test

Name

Prince
Chaturvedi Prince

E-mail

[email-masked]

Phone Number

(+91) 8581963353

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Gurgaon

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Outlook

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Microland limited

Desktop support Engineer

21
October 2022

27k

Previous Employer 1

Innovative DigiTech
services

Desktop support Engineer

11 October 2021

19k

Previous Employer 2

Karya regreenovte solution

Technical support

15 may 2020

12k

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.Use a
website down checker

2.Use a ping checker

3.Run step-by-step diagnostics

4.Conduct a Traceroute

5.Use network and website monitoring software

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Go to
Settings > Connected devices > Bluetooth. Select Pair new device and then
tap the speaker's name.

What according to you makes you a
good candidate for customer service or technical support job?

communication skills, problem-solving skills, and passion for
customer service this qualities makes me a good candidate for customer service
or technical support job.

On a scale of 1 - 5 please rate your
fluency in spoken English

4