Subject: Tech Support Candidate - Devender Singh
From: Devender Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 07:33:48 -0400

Tech Support
Test

Name

Devender
Singh

E-mail

[email-masked]

Phone Number

(0091) 9896382369

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I live walking distance to office

Where
do you currently live (area)

Kurukshetra

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Concentrix

Operations, Lead

17 Feb 2022

43000

Previous Employer 1

Teleperformance

Customer case
executive

15 june 2021

31000

Previous Employer 2

The Original Pc Doctor

OnSite IT
Technician

20 Jan 2020

250000

In your past
experience you have (select all that applies)

Interacted
with International customers on Phone
Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Check if
the website address is correct.

Check the internet connection.

Check if the browser is outdated.

Check the computer time if not updated.

Check the different browser and network setting.

Resetting the computer simply resolves most issues.

Check the website certificate.

Check the other websites in same browser just to confirm if the issue is with
specific website.

Resetting the network setting, renew, release ip address.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

First turn on the Bluetooth option in mobile phone.

Make sure phone is visible to search Bluetooth devices.

Turn on the bluetooth speaker and set it to search mode.

once phone finds the bluetooth speaker, it shows speaker name, we will need to
pair it with the phone.

once paired with phone, we can play music through phone.

What
according to you makes you a good candidate for customer service or technical
support job?

As per my previous technical experience and
interaction with international customer, it makes me feel confident that I can
manage customers in a professional manner.

On a scale of 1 - 5
please rate your fluency in spoken English

4