Subject: Tech Support Candidate - Rashid Mohammad
From: Rashid Mohammad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 05:39:17 -0400

Tech Support
Test

Name

Rashid
Mohammad

E-mail

[email-masked]

Phone Number

(+91) 8800437386

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Infiniminds Pvt Ltd

Desktop support Engineer
L2

19
July 2022

13274

Previous Employer 1

Teksys

Desktop support Engineer L2

November 2021

10000

Previous Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1 : check network connection

Step

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Control panel

What according to
you makes you a good candidate for customer service or technical support
job?

Immediate response

On a scale of 1 - 5
please rate your fluency in spoken English

4