Subject: Tech Support Candidate - Apoorv. .
From: Apoorv. . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 04:07:10 -0400

Tech Support
Test

Name

Apoorv.
.

E-mail

[email-masked]

Phone Number

(+91) 9717083875

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mayur Vihar Phase
3

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers
& Audio
VoIP

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ienergizer IT Services Pvt
Ltd

Customer Support Associate

23 March 2020

2000

Previous Employer 2

Concentrix Daksh IT Services
Pvt Ltd

Senior Advisor

10 July 2022

36000

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, I will check if the device is connected to
internet. If it is, I will try refreshing the page to troubleshoot the problem.
I will clear cache and cookies data if it is consuming the RAM data. Changing
browser or device can help in worst case scenario or in a situation where there
is no positive outcome.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

First, we
have to turn on the Bluetooth speaker and select Bluetooth as source.

Then turn on mobile Bluetooth in visible or discoverable status.

Rescan the nearby Bluetooth devices manually if not done automatically.

Tap on the Bluetooth speaker name shown on the mobile phone.

Allow pairing for both the devices through your mobile phone and mobile phone is
connected to Bluetooth speaker.

What according to you makes you a
good candidate for customer service or technical support job?

Candidate must be technically sound and an active listener.
Must be good at handling multiple tasks at once. One should feel empathy towards
the customer to be a customer support. He/she should have practical knowledge of
the service or product they providing support for.

On a scale of 1 - 5
please rate your fluency in spoken English

4