Subject: Tech Support Candidate - Abhishek Shukla
From: Abhishek Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 02:31:02 -0400

Tech Support
Test

Name

Abhishek
Shukla

E-mail

[email-masked]

Phone Number

(91) 8467058102

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Delhi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Office 365

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

Ttec

TSR

30th June

32,000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Many basic problems can be solved simply by
restarting your device. This clears caches, and force the device to re-load the
program or web page you may be having issue with.

Make sure the internet connection works. Sometimes due to network issue these
type of issue occurred. You can also use VPN.

I will check if the website is down for everybody or just me. Open your browser
and type website address and then push enter. Look at the result from the site,
if it's says "it's not just you" that means the site is down for everyone.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn on your Bluetooth device.

Tap pair new device or you can check available devices.

Tap the name of the device you want to pair with your device.

Follow any on screen instructions.

Once your phone and the Bluetooth device connected, it shows connected on the
screen.

What according to you makes you a good candidate
for customer service or technical support job?

My skill
set is a perfect match for this job requirements. I have one and a half year of
experience in technical support voice process, my customer handling skills and
technical skills will play a vital role in this job. I believe in multitasking
and I can work under pressure. I think these are the basic requirements for this
role which I'm fulfilling.

On a scale of 1 - 5 please rate your
fluency in spoken English

4