Subject: Tech Support Candidate - Arun Rawat
From: Arun Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 19 Jul 2022 01:45:04 -0400

Tech Support
Test

Name

Arun
Rawat

E-mail

[email-masked]

Phone Number

(91) 8375868107

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Kaushambi, Ghaziabad ,
UP

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

All4one Experimential

Operational Specialist

22 july,
2022

41000

Previous Employer 1

Mother Dairy

Business
Associate

15 june , 2019

22000

Previous
Employer 2

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

STEP1 - I will close that tab and i will try
again.

STEP2 - I have to make sure that my internet connection is stable.

STEP3 - If we are still facing the same issue then we will Select the Start
menu, then select power or restart the computer.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step1- Turn on bluetooth in your phone &
switch on the speaker.

STEP2- Now we will see different devices on our phone to be connect.

STEP3- Choose the speaker's name & then click on pair device.

STEP4- Your device(PHONE) has been successfully paired with speaker.

What according to you makes you a good candidate
for customer service or technical support job?

"Customer
service" is a success mantra for any organization to be succeeded in its
business. I follow this mantra. Being responsible with polite attitude, taking
accountability & ownership, understanding customer issuses as a partner
& providing cost effective solutions.

On a scale of 1 - 5
please rate your fluency in spoken English

5