Subject: Tech Support Candidate - Waqar Hasan
From: Waqar Hasan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 14:19:15 -0400

Tech Support
Test

Name

Waqar
Hasan

E-mail

[email-masked]

Phone Number

(+91) 9911262017

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Okhla South Delhi

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows -
Basic
Linux
Networking - basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

Tech Mahindra Ltd

Chat Support
Executive

30th April 2022

12700

Previous
Employer 2

Lambent Engineering

Survey Supervisor

Dec
2017

10000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

-I will make sure that the Internet Connection
works fine by checking the wire and after that I will run a ping test in the
command prompt to check if a data packet is being transferred.

-I will open another website to check if the problem is arising with only
www.ndtv.com.

-I will refresh the page to reload the website,

-I will check if java script or cookie and cache permission is given to this web
page or not.

If it still did not get opened, then I will check if the browser is updated or
not. If it is updated, then I will restart my browser.

-I will try to use different web browser to check if problem still
persists.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

-Power ON the Bluetooth speaker device if
powered off.

-Place the Bluetooth device in pairing mode.

-On the Mobile, open the Settings app.

-Start the Bluetooth service of mobile phone for pairing both device
together.

-Scroll down to Devices list and look for the Bluetooth speaker name on the
list.

-When the speaker appears, select the device name to connect. It takes a few
seconds for the two devices to pair. When done, the status updates to Connected
on the screen.

What according to you makes you a good candidate
for customer service or technical support job?

The ideal
Customer Service or technical support job candidates are those candidates who is
a good listener and understand the issue of the customer with empathy and
friendly attitude. One should get deep down to the issue of the customer he is
facing by analyzing all situation based on the issue so that he can provide
solution to the problem.

To make customers happy, agents require superb time management skills and he
should have a very good troubleshooting skills.

On a scale of 1 - 5
please rate your fluency in spoken English

4