Subject: Tech Support Candidate - Mohd Salman Ansari
From: Mohd Salman Ansari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 10:31:29 -0400

Tech Support
Test

Name

Mohd Salman
Ansari

E-mail

[email-masked]

Phone Number

(110025) 6396490574

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

0khla

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio
active
directory,dhcp,dns,iis,group policy

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

success academy

lab assistant

30/06/2022

29000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Firstly i will open a new tab and check if i can
load another website. If i am unable to load another website i will check is
firewall is not on,is there any group policy,if all ok then i will check my
internet connection that cable is attached properly or not,is there some network
issue.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1 On bluetoot of mobile phone & speaker

2 On mobile search available device

3 Tap the name of the device wants to pair

4 Device will be pair and show in phone connected device.

What
according to you makes you a good candidate for customer service or technical
support job?

"Customer First" is a mantra for any Organisation
to suceed in its business. I follow this mantra.  Being responsive with
positive attitue, taking accountability & ownership, understanding Customer
issues as a partner and providing proactive cost effective and best solutions
towards the problems before the Customer realizes would definitely differentiate
you from others

On a scale of 1 - 5 please rate your
fluency in spoken English

5