Subject: Tech Support Candidate - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 08:30:48 -0400

Tech Support
Test

Name

Shivam
Singh

E-mail

[email-masked]

Phone Number

(91) 9599311018

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Sangam vihar, New
Delhi

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1)Check your WiFi or Ethernet to see whether it
is active or not.

2) If that's alright then, test any other website for connection, maybe
(www.ndtv.com) is experiencing data traffic. If this website also shows errors,
then there might be DNS resolution issues .

3) try the ping command and check packets and see the DNS resolution. If that
also does not work.

4) Maybe your ISP is blocking it.

You can do any of the above and at any stage your connection can show signs of
connecting. If not, then it could be your ISP (4) who is blocking
it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

First, turn on the Bluetooth speaker with which
you want to pair.

Now, turn your Bluetooth on and set it to discoverable.

Now start pairing the mobile Bluetooth to your Bluetooth speaker. Once it gets
paired, you will hear a sound that sounds something like "Bluetooth
Connected".

What according to you makes you a good candidate
for customer service or technical support job?

As a
graduate in computer applications, throughout my semester and course, I got
myself exposed to various technical knowledge articles and webinars. I use this
knowledge for my exams and to append the technical knowledge that i possess and
to consolidate my understanding of various IT technologies.

During my course i learned various skills, which include programming languages,
networking,databases, operating systems etc. Which makes  me an adequate skill
and a perfect choice for this post, and i know once I get onboard i will grasp
and apply the things that i learn in my environment.

On a scale of 1 - 5
please rate your fluency in spoken English

4