Subject: Tech Support Candidate - NEHA PANDEY
From: NEHA PANDEY <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 06:48:40 -0400

Tech Support
Test

Name

NEHA
PANDEY

E-mail

[email-masked]

Phone Number

(91) 9625783679

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Noida sec15

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

I energizer

jr.
engg(technical support)

10march2020

18k

Previous Employer 2

Tech Mahindra

customer
executive

7march 2022

22k

In your past
experience you have (select all that applies)

Interacted
with Domestic customers on Phone
Interacted with customers over Email
Used
a case management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1- refresh the page and check for internet
connection.

2- Make sure cookies are enabled.

3- Clear cache and cookies in system.

4- Make sure web browser is up to date.

5-Restart your web browser.

7- Try a different browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1- put your
Bluetooth device in pairing mode by presenting and holding  the Power button or
Pairing button.

2-iphone- go to setting-Bluetooth-other device-tap the device to connect.

3-android- go to setting - connected devices-Bluetooth. select pair new device
and then tap the speakers name

What according to you makes you a
good candidate for customer service or technical support job?

according to me  good communication and interpersonal skills,
customer focus, be polite and a good listener are required skill make us best
for this job.

On a scale of 1 - 5 please rate your fluency in
spoken English

4