Subject: Tech Support Candidate - Akshay Sharma
From: Akshay Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 05:23:48 -0400

Tech Support
Test

Name

Akshay
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8375958090

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
Networking -
basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Previous Employer 1

Na

Na

Na

Previous
Employer 2

Nq

Na

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

Advertisement and Popup to
subscribe to newsletter

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Open
settings - Connection - Bluetooth on

Go to device - Press long to power button to open then Check voice command and
open Bluetooth if there is any other button then go to phone and search for the
Device and check the speaker name and click on it to connect

What
according to you makes you a good candidate for customer service or technical
support job?

Who listens to the problem follow 80-20 rule of
listen and talking respectively understand the situation and delivery solitude
solution

On a scale of 1 - 5 please rate your fluency in
spoken English

5