Subject: Tech Support Candidate - Manoj Kumar Muduli
From: Manoj Kumar Muduli <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 03:50:25 -0400

Tech Support
Test

Name

Manoj Kumar
Muduli

E-mail

[email-masked]

Phone Number

(91) 8984593853

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Ahmedabad

Which best describes your Technical
Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Hardware - Basic
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

PROGRESSIVE INFOTECH PVT LTD

Service Desk Engineer

2months

21130

Previous Employer 1

IMSI STAFFING PVT LTD

Desktop Support
Engineer

15000

Previous Employer 2

VIA HIRE

Desk Desktop
Support Engineer

12500

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

Step-1

1st you check internet is working or not in this computer.

-Its working fine but it's not working then clear the cookies and cache.

-Check the proxy server is working or not

-After that is not working contact to the Network Team meanwhile this URL access
is blocked or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st Swipe down from the top of the screen.

Touch and hold Bluetooth .

2nd

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

After find this device you are able to connect to this device.

What
according to you makes you a good candidate for customer service or technical
support job?

there are follwoing things which can we use

i.e Communication skill

1-Quick  response , We identified customer need & wants, keep always
smiling , Attitude, Well Dress  , given proper to the point  answer ,  always
work positive  , time management ,flexible ,organize work.

On a
scale of 1 - 5 please rate your fluency in spoken English

3