Subject: Tech Support Candidate - Sucheta Puri
From: Sucheta Puri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 18 Jul 2022 03:22:32 -0400

Tech Support
Test

Name

Sucheta
Puri

E-mail

[email-masked]

Phone Number

(99885) 68653

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Noida, sector 76

Which best describes your Technical Support capabilities

I don't have experience or skills for Technical
Support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

MAG EDUCATION VENTURES PRIVATE LIMITED

Consultant

31st
July

25k

Previous Employer 1

Little Buds Public
school

TGT

31st January

18k

Previous Employer 2

Ixora academy

Trainee

30
October

12k

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First and foremost step is to monitor the
Internet connection if it's connected then I will proceed towards next step if
it's not then I'll reconnect the internet by refilling Password of it.
Furthermore, if scenario is same then I will restart the system to make sure if
there is any new system/driver update, it is updated. Apart from this, if its
causing a same issue I will approach to the IT help desk of the organization to
fix it.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Firstly,  To turn on the Bluetooth speaker
from my phone i will go to settings of the phone then to  connection then to
enable Bluetooth device and then search for Bluetooth speaker device name in my
phone and will pair with it. After successful pairing Bluetooth speaker  will
be connected to the phone.

What according to you makes you a
good candidate for customer service or technical support job?

I am an optimistic person and always look at the bright sight
of the things. I have enormous potentials that  will help me to take up this
job role for instance I am a versatile, good listener as well as  hardworking.

On a scale of 1 - 5 please rate your fluency in
spoken English

5