Subject: Tech Support Candidate - Khushbu Kumari
From: Khushbu Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 16 Jul 2022 05:18:45 -0400

Tech Support
Test

Name

Khushbu
Kumari

E-mail

[email-masked]

Phone Number

(91) 7091637870

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Omnicorn 1 ,greater noida Pari
chowk

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1. I will check whether my internet connection is
working or not

2. Clear browser cache, history, and cookies.

3. Check if the Website is Down for Everybody or Just Me.

4. Restart My Device.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. I will put your Bluetooth speaker into
pairing mode.

2. Swipe down from the top of my screen.

3. Tap and hold the Bluetooth icon.

4. Select the option to pair a new device.

5.

What according to you makes you a good candidate
for customer service or technical support job?

1 -
Detail knowledge about the product you offered.

2 - Effective communication skills.

3 - Patience to listen to customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your
fluency in spoken English

4