Subject: Tech Support Candidate - Rohit Choudhary
From: Rohit Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 15 Jul 2022 01:56:50 -0400

Tech Support
Test

Name

Rohit
Choudhary

E-mail

[email-masked]

Phone Number

(0) 8505962094

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Greater Noida

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aakash Educational service LTD

EUC

Previous
Employer 1

Impact infotech

EUC

30th Oct 2020

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool
Did not interact with customers,
supported internal employees

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

We can follow below mentioned Steps to
Troubleshoot:-

1st- Check network connection it should be stable and working

2nd- Check if the website is down or you are the only one having this issue

3rd- Clear Cache and history

4th- check Java scripts enabled or not

5th - website allowed in office or not

6th - antivirus can also block websites so need to check it

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1st - open settings

2nd - open network and connection

3rd - open Bluetooth settings

4th - Search for your Bluetooth device

5th - select your Bluetooth device and pair

What according to you makes you a good candidate
for customer service or technical support job?

My
troubleshooting and customer probing skill to know what the user exactly having
problem with and than resolving the issue

On a scale of 1 - 5
please rate your fluency in spoken English

4