Subject: Tech Support Candidate - Sajid Sajid
From: Sajid Sajid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 13:08:17 -0400

Tech Support
Test

Name

Sajid
Sajid

E-mail

[email-masked]

Phone Number

(+91) 7006426683

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

SRINAGAR

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Dickson Electronics

Service and Network
Engineer

Currently here

10000

Previous
Employer 1

Local Firm

Maintenance supervisor Engineer

June 2021

16000

Previous Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First of all, i will check whether my pc is
connected to any of the network or not. After that i will check its internet
access because sometimes network shows connected but no internet access. If the
second case arises in my case then i will go for trouble shoot.

If everything is fine like network connectivity, internet access then i will
close the browser and open it again. Further, if the problem still arises then i
will opt for restarting my pc.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Turn on the
speaker.

Now switch on the bluetooth on your mobile phone.

If the speaker is connecting with your mobile phone for the first time then you
have search speaker's name on your mobile phone, otherwise it gets automatically
connected.

What according to you makes you a good candidate
for customer service or technical support job?

In my
opinion, i can make client happy by solving his problem in a polite manner.

I can listen to my client even if the client is angry and uses harsh words. I
have enough patience to tackle an angry customer.

On a scale of 1 - 5
please rate your fluency in spoken English

3