Subject: Tech Support Candidate - Ramit Jangra
From: Ramit Jangra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 11:50:10 -0400

Tech Support
Test

Name

Ramit
Jangra

E-mail

[email-masked]

Phone Number

(124105) 8287739198

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jhajjar

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Aforeserve.ltd.com

Customer support engineer

Still
working

22000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Refresh the page.

2.Make sure JavaScript is enabled.

3.Make sure cookies are enable.

4.Clear your cache and cookies.

5.Make sure your web browser is up to date.

6.Restart your web browser.

7.Try to different web browser.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Swipe
down from the top of the screen.

2.Touch and hold the Bluetooth.

3. Tap pair a new device If you don't find Pair new device, check under
"Available devices" or tap More. Refresh.

4.Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

Because I
have 4 year experience in this and my communication skills are good. I am
punctual and disciplined. I give priority to work than anything
else.

On a scale of 1 - 5 please rate your fluency in
spoken English

3