Subject: Tech Support Candidate - Parveen .
From: Parveen . <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 09:20:22 -0400

Tech Support
Test

Name

Parveen
.

E-mail

[email-masked]

Phone Number

(110043) 9990585857

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Najafgarh

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MacOS
Networking -
basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Escorts securities limited

Customer support engineer

10/10/2020

23000

Previous Employer 1

Ifci ltd

System engineer

1/1/2022

28000

Previous Employer 2

Hitachi system India pvt ltd

Customer support engineer

11/6/2022

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

First we should check that which type of error we
are facing on user computer with website.

Then we should check system timeing

Then we should check system antivirus security settings

Then we should check browser update

Then we should check system firewall

Then we should check system internet

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

First we
should on the speaker an Bluetooth

Then we should go to mobile system

Then select mobile Bluetooth option

Then search speaker Bluetooth name

Then select speaker Bluetooth name and pair.

What according to
you makes you a good candidate for customer service or technical support
job?

Because i have good technical experience and skills how to
manage VIP users issue and have good talking experience with customer

On a scale of 1 - 5 please rate your fluency in
spoken English

3