Subject: Tech Support Candidate - Prem Singh
From: Prem Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 07:42:28 -0400

Tech Support
Test

Name

Prem
Singh

E-mail

[email-masked]

Phone Number

(201301) 7302717711

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Sector 20 Noida

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Previous Employer 1

Na

Previous
Employer 2

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

-I will check whether my internet is wirking
working or not.

-if yes I will check the same url with another browser

- I will clear the browser cookies/cache also check the proxy setting

- I will restart the machine and will check if another website is working or
not

I will try same url into another device if it works I will use the same
url

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1-Put the speaker in pairing mode switch on the
speaker and long press the bluetooth button on device

2- switch on the bluetooth on mobile phone go to setting on your phone and
select bluetooth setting and on

3- wait for phone to connect

4- once it will connect we can use the speaker as bluetooth

What
according to you makes you a good candidate for customer service or technical
support job?

1- details knowledge about product/ service you
offered

2- effective communication skills

3- patience and listen customer

4-Good sense of humor

On a scale of 1 - 5 please rate your fluency in
spoken English

4