Subject: Tech Support Candidate - Aviral Agrawal
From: Aviral Agrawal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 06:41:04 -0400

Tech Support
Test

Name

Aviral
Agrawal

E-mail

[email-masked]

Phone Number

(207123) 9557578959

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Kasganj

Which best describes your Technical
Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Cognizant

Process Executive

Previous
Employer 1

Capgemini

Associate analyst

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Firstly i
will restart my device many basic problems can be solved simply by restarting
your device. After restart if it is not solved we will make sure the internet
connection works. if it is still not solved we will check if the website is down
for everybody or just me.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. Swipe
down from the top of the screen.

2. Touch and hold Bluetooth.

3. Tap Pair new device. If you do not find Pair new device, check under "
Available devices" or tap more. Refresh.

4. Tap the name of the Bluetooth device you want to pair with your
device.

What according to you makes you a good candidate
for customer service or technical support job?

Its all
about my attitude in addition to my academic qualification, like i have a
technical knowledge as i have completed my graduation in BCA(Computer
applications) and i am a good listener, problem solver, helpful, team builder,
soft spoken and know how to engage the people well.

On a scale of 1 - 5
please rate your fluency in spoken English

4