Subject: Tech Support Candidate - Hussain Abbas
From: Hussain Abbas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 05:55:04 -0400

Tech Support
Test

Name

Hussain
Abbas

E-mail

[email-masked]

Phone Number

(+91) 9650786580

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Saket

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware -
Basic
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Ntt Data

Senior Help Desk Associate

35000

Previous
Employer 1

Concentrix

Helpdesk Associate

March 7

270000

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.I would refresh the page once.

2.Would try to check my internet and will try to restart my internet.

3.Will try to refresh the browser in terms of cookies and history by deleting
them.

4.Will try the site on a different  browser.

5.Will check if any restrictions  are on the site .

6.Try flushing DNS through command prompt.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.We will switch on the Bluetooth speaker and
will make sure it is in the pairing mode .

2.Then will go to my phone and switch on the Bluetooth  and will search for
connections

3.Will find the name of the speaker and try to pair with it.

4.Once paired will try to make sure by playing something.

What
according to you makes you a good candidate for customer service or technical
support job?

I have been doing this job from the last 4.6
years for two different  companies , I am currently  working with new hires to
train them on certain tools making sure they land smoothly in production.

On a scale of 1 - 5 please rate your fluency in
spoken English

5