Subject: Tech Support Candidate - Manikandan M
From: Manikandan M <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 05:44:29 -0400

Tech Support
Test

Name

Manikandan
M

E-mail

[email-masked]

Phone Number

(600063) 9677750738

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Chennai

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Softcell Technologies global private limited

Technical Support Engineer

Still
working

22000

Previous Employer 1

DCDR Infra pvt ltd

Desktop support
Engineer

November 2020

12000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat
Used a case management tool
Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

I will check local internet connection, Proxy
settings, clear browser caches after open website Page

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Touch and
hold Bluetooth headset device.

Tap Pair new device.

What according to you makes you a
good candidate for customer service or technical support job?

Good listener with good communication skills

On a
scale of 1 - 5 please rate your fluency in spoken English

3