Subject: Tech Support Candidate - Mohit Sharma
From: Mohit Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 05:41:56 -0400

Tech Support
Test

Name

Mohit
Sharma

E-mail

[email-masked]

Phone Number

(91) 9588295820

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Jaipur

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
MacOS
Linux
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Flipkart

System administrator

Working till date

35000

Previous Employer 1

IL&FS

System
administrator

January 2019

25000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1 check
the local connectivity.

2 check the internet connectivity

3 check the proxy setting

4check the network router status.is it working or not

5 check the LAN connectivity

6 check the browser setting in prohibited site.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

1. Trun on
the Bluetooth speaker and mobile

2. Trun on the Bluetooth option in speaker and mobile also

3. Search the Bluetooth device with mobile phone and after search pairing with
the Bluetooth speaker

4 after pair it's connected.

What according to you makes you a
good candidate for customer service or technical support job?

Knowledge of technical

I have worked with the Clint base so l can understand the Clint query.

Good to way work with Clint.

On a scale of 1 - 5 please rate your
fluency in spoken English

5