Subject: Tech Support Candidate - Umang Bhanot Umang Bhanot
From: Umang Bhanot Umang Bhanot <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 04:44:41 -0400

Tech Support
Test

Name

Umang
Bhanot Umang Bhanot

E-mail

[email-masked]

Phone Number

(91) 8447115888

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Mehrauli

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Exl

Csa

6 april 202w

20

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Used a case
management tool

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

In order to troubleshoot I will probably clear
the cookies and cache on the web browser.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Switch on
the bluetooth of ypur mobile and switch the BT device on and try pair both of
them

Then probably the speaker would be paired.

What according to
you makes you a good candidate for customer service or technical support
job?

Highly empathetic in nature, person with good helping hand,
and ability to listen actively.

On a scale of 1 - 5
please rate your fluency in spoken English

5