Subject: Tech Support Candidate - Ashutosh Mishra
From: Ashutosh Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 02:01:54 -0400

Tech Support
Test

Name

Ashutosh
Mishra

E-mail

[email-masked]

Phone Number

(+91) 7777087274

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Mumbai

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
VoIP

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

VIS Network Pvt Ltd

Technical Support Engineer

13 aug
22

21200

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

1.check the error details which is displayed on
screen.

2.clear cache and cookies

3.try another browser

4.check internet speed

5.please check with ISP Team if any issue found in ISP.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.start bluetooth on both side

2.pair mobile with speaker

What according to you makes you a
good candidate for customer service or technical support job?

who can easily understood the problem of customer as well as
own setup.

On a scale of 1 - 5 please rate your fluency in
spoken English

4