Subject: Tech Support Candidate - Tushar Jain
From: Tushar Jain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 02:01:07 -0400

Tech Support
Test

Name

Tushar
Jain

E-mail

[email-masked]

Phone Number

(91+) 9311229815

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

New Delhi

Which best describes your Technical Support capabilities

I don't have Tech Support experience, but I am confident with
my skills I can do it

Please tell us which areas below are
you comfortable and confident in your support abilities: (select all that
applies)

MS Windows OS - Advanced
MS Windows -
Basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Previous Employer 1

United Liner Shipping Servies
LLP(JM BAXI Group)

Junior Executive

30-06-2022

12017

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Interacted with customers over Live Chat

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Restart my device because many basic problems can
be solved simply by restarting the device. This clear caches, and forces the
device to re-load the program or web page you may be having issue with, rather
than use something that may be partially wrong.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: Open the Settings App.

Step 2: Navigate to Connected devices, and turn on the Bluetooth toggle switch,
if it's not enabled.

Step 3: Select Bluetooth to view the options.

Step 4: Select Pair a new device to place the Bluetooth device in pairing
mode.

Step 5: Look for the Bluetooth Speaker's name on the list. Be patient as it may
take a moment to show up.

Step 6: Select the speaker's name to connect to it. It takes a few seconds for
the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate
for customer service or technical support job?

Because
I have many skills, I am a suitable candidate for this job.

On a
scale of 1 - 5 please rate your fluency in spoken English

3