Subject: Tech Support Candidate - Priyadarshini R
From: Priyadarshini R <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 01:52:51 -0400

Tech Support
Test

Name

Priyadarshini R

E-mail

[email-masked]

Phone Number

(91) 6364252085

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Coimbatore

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Linux
Networking -
basic
Networking - advance
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Na

Na

Na

Na

In your past experience you have
(select all that applies)

Interacted with customers over
Email
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

1.Clear browser cache,history and cookies

2.reset chrome browser settings

3.reset Wi-Fi modem

4.restart DNS client

5. Change IPv4. DNS address

6.disable experimental QUIC protocal flag

7.changing maximum allowed TLS version

8.reset the chrome profile sync

9.remove Browser extension from chrome

10.reset TCP/IP

11.Scan your device for malware

12.reinstall chrome

13.install another web browser

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1.swipe down from the top of the screen

2.Touch and hold Bluetooth

3.tap pair new device if you don't find pair new device check under available
devices or tap more refresh

4.tap the name of the Bluetooth device you want to pair with your device

5.when your phone and the Bluetooth device are connected the device shows as
connected

What according to you makes you a good candidate
for customer service or technical support job?

I have
good communication skills, problem solving skills and passing for customer
service .

On a scale of 1 - 5 please rate your fluency in
spoken English

4