Subject: Tech Support Candidate - Dipu Kumar
From: Dipu Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 01:46:07 -0400

Tech Support
Test

Name

Dipu
Kumar

E-mail

[email-masked]

Phone Number

(91) 7977957528

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Patna

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

NA

Na

Na

Previous Employer 1

Wipro infotech

Technical
support engineer

18th feb,2018

12k

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

The 1st step would be to check proper internet
connection of the particular device. Next,  check whether web address is
correct or not. Also need to check whether particular website is accessible
inside the company  or  not.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1.Start
bluetooth speaker

2.Start bluetooth of mobile phone

3 search speaker device in my phone and will tap to connect

What
according to you makes you a good candidate for customer service or technical
support job?

Building trust with the customer is very
essential

On a scale of 1 - 5 please rate your fluency in
spoken English

3