Subject: Tech Support Candidate - Deepak Nader
From: Deepak Nader <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 14 Jul 2022 01:37:49 -0400

Tech Support
Test

Name

Deepak
Nader

E-mail

[email-masked]

Phone Number

(95996) 37036

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute only using Metro

Where
do you currently live (area)

Faridabad

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic
Speakers &
Audio

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Css corp

Network engineer

28650

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step 1 -  Try to open the website in other phone
or pc

Step 2 -  Reboot your modem/router

Step 3 -  Go to the website isthisonlydownforme enter the url it will let you
know if the website is having error for everyone or only you are getting this
error.

Step 4 - Add https:// before www.ndtv.com

Step 5 - check your proxy setting is enabled or disabled

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- turn on your Bluetooth device

Step 2- turn on your Bluetooth on your mobile phone

Step 3 - pair your device with your mobile phone

Step 4 - After pairing you can now paly the music or anything you want

What according to you makes you a good candidate
for customer service or technical support job?

1. Proper
knowledge of the product

2. Experience in handling customers oversees

3. Firm and polite attitude towards customer and their queries.

4. Always greet them with good notes and representing your company is must

On a scale of 1 - 5 please rate your fluency in
spoken English

4